Customer Service Representative (Financial Accounts) - Remote in Bali

Join Foundever, a global leader in customer experience and business process outsourcing, as a Customer Service Representative (Financial Accounts) and become part of a dynamic team that delivers exceptional service to clients worldwide. This fully remote position offers the opportunity to work with cutting-edge tools and software, ensuring you stay at the forefront of customer service innovation.

In this role, you'll handle inquiries, resolve issues, and provide support for financial accounts, leveraging your expertise to maintain high customer satisfaction. Foundever's commitment to continuous learning and development means you'll have access to training programs and certifications to enhance your skills.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints related to financial accounts
• Resolve issues and provide support using tools like Zendesk and Salesforce
• Ensure accurate and timely resolution of customer issues
• Maintain high customer satisfaction through effective communication
• Follow up on customer issues to ensure resolution and satisfaction
• Participate in training and development programs
• Adhere to company policies and procedures
• Work collaboratively with the team to achieve service goals

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or related field
• Minimum 2 years of experience in customer service or related roles
• Proficient in English, both written and spoken
• Experience with customer service software like Zendesk or Salesforce
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Familiarity with financial services and banking processes

🛠️ Keahlian

Lowongan Terkait