Front Desk & Customer Experience Associate

Join X Team Gym, a premier fitness and wellness destination in Bali, as a Front Desk & Customer Experience Associate. In this dynamic role, you will be the first point of contact for members and visitors, ensuring a seamless and welcoming experience. Your passion for fitness and commitment to exceptional customer service will shine through as you greet guests, assist with check-ins, and address any inquiries or concerns. Located in the vibrant Canggu area, you'll be part of a team that fosters a positive and energetic atmosphere.

As a Front Desk & Customer Experience Associate, you will play a crucial role in maintaining the gym's reputation for excellence. You'll handle daily operations, including member check-ins, equipment reservations, and event coordination. With your strong communication skills and attention to detail, you'll ensure that every interaction leaves a lasting positive impression. This role offers a unique opportunity to be part of a growing fitness community in Bali, where your dedication to customer satisfaction and operational efficiency will be highly valued.

📋 Tanggung Jawab Pekerjaan

• Greet and assist members and visitors with a warm and professional demeanor.
• Handle member check-ins and check-outs, including verifying membership status and processing payments.
• Coordinate with fitness instructors and staff to schedule classes and personal training sessions.
• Manage equipment reservations and ensure all gym facilities are in good working order.
• Address member inquiries and concerns, providing prompt and accurate information.
• Assist with event planning and coordination, including setting up and managing event spaces.
• Maintain a clean and organized front desk area, ensuring all necessary supplies are readily available.
• Collaborate with the team to ensure a positive and welcoming environment for all guests.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum of 1 year of experience in customer service, hospitality, or a related field.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with basic office software, such as Microsoft Office.
• Ability to work well under pressure and meet tight deadlines.
• Fitness enthusiast with a passion for wellness and healthy living.
• Ability to work flexible hours, including weekends and evenings.

🛠️ Keahlian

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